We work hard to offer the best possible service and want to be sure that you are taken care of in any event, we will work our best to reach a solution.

If you are not happy with your order for whatever reason, we'll be happy to offer you a refund within 14 days of its arrival to you, please return it to us (at your own cost) to our location at:

7404 Paso Robles Blvd, Ft. Pierce, FL 34951

Once the returned parcel has arrived at our shop we will issue an exchange/refund depending on your request minus the cost of shipping. We do not offer refunds on orders older than 14 days (from the date of arrival to you). We always recommend getting a tracking number and insurance for all returned parcels as we are not responsible for any lost or damaged returned parcels.

Please note: the customer is responsible to cover all shipping costs for exchanges and refunds unless the item has arrived faulty.

If you have any further questions, please email us at zach@ashestobeautywood.com